At Sun-Rype Products Ltd. (“SunRype”), we are committed to protecting the privacy of our consumers, customers, employees and other individuals served by or providing services to SunRype. The proper safeguarding of all personal information collected in the course of SunRype’s day-to-day activities is the cornerstone of this commitment.
“Personal information” means any information about an identifiable individual, other than that individual’s name, title, business address or telephone number (often called, “business card” or “phone book” information). Personal information includes age, gender, marital status, health status, financial status, home address or telephone number, etc.
SunRype is responsible for maintaining and protecting the personal information under its control. SunRype has appointed a Privacy Officer who is responsible for ensuring SunRype’s compliance with its privacy obligations.
2. Identifying Purposes
What Personal Information Do We Collect?
The information we collect, which may include personal information, may involve at least some of the following:
How Do We Use Personal Information?
We maintain excellent security systems to safeguard the information that we collect and retain.
We collect, use and disclose personal information for various purposes:
We will not collect, use or disclose relevant personal information without your consent either verbally or in writing or in accordance with the law.
3. Knowledge and Consent
Information Voluntarily Provided
SunRype collects personal information about an individual only when it is voluntarily provided. Individuals will be informed and their consent obtained for the collection, use and disclosure of their personal information, except where otherwise required or permitted by law. When it is appropriate, the written consent of the individual will be obtained (i.e. by mail, email or fax). Sometimes, an individual’s consent may be obtained verbally or implied through their conduct with SunRype.
As well, SunRype may periodically request written confirmation from an individual that the information collected and maintained by SunRype is up to date and accurate. SunRype, at our option, may also ensure that we have continuing consent to use and retain personal information.
SunRype will disclose personal information, without notice and without consent, only if required to do so by law or in the good faith belief that such action is necessary to:
Links to Third Party Websites
Our Commitment to Children
SunRype is committed to protecting the privacy of children. No information should be submitted to or posted on our websites by children under the age of majority without their parent’s or guardian’s permission. In addition, if a user younger than the age of majority wishes to send us personal information, he or she must first provide his or her parent’s or guardian’s email address so that we can obtain their permission.
4. Limiting Collection
SunRype only collects the personal information that is required to meet the purposes identified by SunRype. SunRype is committed to collecting personal information in a fair, open and lawful manner. For this reason, SunRype does not indiscriminately collect personal information.
5. Limiting Use, Disclosure and Retention
SunRype does not use personal information for purposes other than those for which it was originally collected, unless it has first obtained the consent of the person from whom such information was received. SunRype retains personal information only for as long as it is needed and only for the fulfillment of the purposes for which it was originally collected.
You can withdraw your consent for any particular use of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Once consent is withdrawn it may not be possible for us to continue to provide you with the service and product of your choice.
Personal information is maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purpose for which it was collected.
Personal information is protected by security safeguards appropriate to the sensitivity of the personal information. SunRype’s security safeguards include:
SunRype also ensures that any of its employees who deal with personal information are properly trained and are aware of the necessary and appropriate measures required to protect personal information.
9. Individual Access
Upon request, SunRype will inform an individual if SunRype has any personal information about the individual under its care and control, as well as provide the individual with details about such personal information. SunRype reserves the right to confirm the identity of the person seeking access to personal information before complying with any access request. In responding to an access request, SunRype may charge a reasonable fee.
SunRype is also committed to ensuring the personal information that is collected and maintained is accurate. An individual may challenge the completeness of the personal information under SunRype’s care and control. Where an individual successfully demonstrates that an error in the accuracy or completeness of their personal information exists, SunRype will amend the personal information accordingly.
SunRype may deny access to personal information when denial of access is required or authorized by law. Possible reasons for denying access to personal information include:
If SunRype is unable to provide access to all of the personal information it holds about an individual, then the reasons for the denial of access will be provided to the individual.
Requests for access to an individual’s personal information may be made to the Privacy Officer via email to firstname.lastname@example.org or by telephone or in writing. The Privacy Officer’s complete contact information is as follows:
Dave McAnerney, President & CEO
Sun-Rype Products Ltd.
1165 Ethel Street
Kelowna, BC V1Y 2W4
Confidential Fax: 250-470-6485
10. Challenging Compliance